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Letter: customise, don’t commoditise
Taking a little more time can often give you an advantage, and justify a higher fee
The year that was
The Journal employment survey reveals a gloomy outlook; how can solicitors meet clients' needs in these times?
Letter: Balanced approach?
Client balances: does the Society apply different rules to itself regarding members' money?
Doing complaints better
Rather than treat it with suspicion, solicitors should engage fully with the SLCC's current strategy consultation, as they stand to gain from increased public confidence in the system
Letter: just pick up the phone
Clients seem to think it's easy, but should be told email is more efficient
Cooling-off consternation
Guidance needed on "impractical" regulations
Letter: AFLA's positive impact
Marking the success to date of Armed Forces Legal Action
Letter: AFLA appeal for the forces
Solicitors are invited to join a fee discount scheme for service personnel
A time to listen
Complaints Commission projections have been well wide of the mark so far
