Three ways to enhance digital innovation

Over the past few decades legal practices, like other sectors, have embraced digitisation. From digital dictation to online searches, it has affected virtually every aspect of law firm operations. However, various trends and technologies now have the potential to further impact them, improve efficiency and drive innovation.

Take data to the cloud

Most legal practices have embraced cloud computing to some extent, whether planned or not. Moving data and processing to the cloud increases flexibility and access to data and systems and can reduce costs. 

Many are already using services like Microsoft’s Office 365 for email. Replacing local Microsoft Exchange servers with cloud-based versions and paying moderate fees has reduced reliance on local servers and technical staff, improved reliability and enabled more flexible deployment.

However, it is crucial that firms deploy cloud technology securely and in line with rules and guidance by the Law Society of Society of Scotland in relation to GDPR obligations.

Enable intelligent case management

Today, very few firms have not put in place some kind of case management system (CMS). Early generations of CMS were often inflexible, cumbersome or did not provide the functionality needed to assist with running their cases. They also required a lot of time and money to be invested in making them work and then in keeping them updated and maintained, often outweighing any efficiency gains.

Modern CMS take a much less prescriptive approach, allowing users to adopt new functionalities in a more evolutionary way. Legal practitioners are the experts, not the computer, and a more dynamic CMS will assist rather than hinder. Combining this with flexible cloud computing and access from mobile devices, systems become “more than the sum of their parts”. 

Find the right technology partners

Many solutions we now see across the sector offer the general functionality needed to help practitioners digitise most aspects of their operations. However, having the right support in place when using these tools is also essential for firms wanting to drive digital value.

Technology providers must continue to develop their services and employ staff with the expertise to support customers fully. Meanwhile, law firms must consider whether their suppliers are meeting the requirements imposed by regulators and legislation. 

Enhancing digital innovation in the legal sector cannot be performed instantly. However, taking the necessary steps towards more agile, cloud-based case and practice management can see firms benefit from better working and a greater competitive edge over their counterparts.