From October, clients will have to be given the name of an ADR provider where a firm's complaints procedure has been exhausted
13th July 2015
To comply with a new EU directive on alternative dispute resolution (ADR), reg 19 of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities & Information) Regulations 2015 will come into effect on 1 October 2015. In situations where a firm’s internal complaints process has been exhausted, the regulations require solicitors (as service providers) to give consumer clients (individuals not trading as commercial entities) details of a certified ADR provider, and indicate whether or not they intend to use them to try and settle the dispute.
In this issue
- Caught by the cartels
- Refugees: why article 31 matters
- Virtual victims?
- How much should trainee solicitors be paid?
- Reading for pleasure
- Opinion: Malcolm Combe
- Book reviews
- Profile
- President's column
- Plans reports: yes or no?
- Farewell Brussels?
- Mind games
- Justifying discrimination
- Advance to Australia fair
- People on the move
- Reason for the rules
- Beware the (new) transfer traps
- Pension schemes: the VAT rules change
- Tenancies and the Land Reform Bill
- Scottish Solicitors Discipline Tribunal
- Are you ready for counterpart signing?
- Chapter and verse
- Street Law: a wildfire success
- Law reform roundup
- ADR directive affects complaints
- From the Brussels office
- Transforming perceptions
- Litigators in a fix?
- Unlucky Fridays?
- Flag up, or keep mum?
- Send in the auditors
