We planned to serve our members through a detailed understanding of their needs, providing tools and services which they can use every day.
2016-17 highlights
Serve projects
| Action | Summary of progress for the year | Complete/not complete |
|---|---|---|
| New services We will introduce at least four new services that add value to our members, concentrating on areas of wellbeing, business support, career growth and professional support. | At the start of the year we developed a process for evaluating new commercial ideas. Our main initiatives included:
|
Complete |
| Engagement with members We will continue to improve member participation by 10% per annum, measured against the benchmark of participation throughout 2015/16 with our growing numbers of members. | Member participation increased by 11.3% this year with highlights including:
|
Complete |
| Big firm engagement We will continue to deliver at least one quarterly big firm meeting and extend and improve member participation for members working in the larger firms by 10% per annum, measured against the benchmark of participation throughout 2015/16. We will do this through new outreach programmes and a new relationship manager model through our restructured Professional Practice team. | At the start of the year we developed criteria for identifying ’big firms’ and over the course of the year we have held meetings with Professional Support Lawyers to encourage cross-firm working on topics of mutual interest and concern. We have delivered tailored firm engagement on an individual basis, including, where diaries permit, with the President and the CEO. Participation increased by 10% and we held five big firm meetings with the President of the IBA, The City UK, The Scottish Government Lobbying Registrar, Mike Russell MSP and PWC. | Complete |
| Council and Committee member engagement and support We will increase support for Council and Committee members in their engagement with constituents and the profession through improved induction and subsequent training processes. | All 15 new Council members received new induction training by the Registrar and senior leadership team via a number of sessions over the last six months. The training was also made available to all serving Council members. The new induction training materials and system for all committee members is also in place and operational. | Complete |
| Cybersecurity We will recognise the growing importance of effective cybersecurity by increasing awareness among our members and providing practical support to firms on introducing and improving safeguards. | In July we produced a cybersecurity guide for all members with help from the Technology Law and Practice Committee members. While there is no shortage of general information available, we were keen to produce something specifically for the Scottish legal market. This was followed by a promotional campaign to raise awareness including sending 1,200 copies out to members, one to every firm, and rebuilding the cybersecurity pages on our website. Cybersecurity was also covered at our Law and Technology Conference in September. | Complete |
| New services via The Journal We will work with Connect Communications to develop new services for our members including an app as well as deliver a new structure to the Journal and Lawscotjobs websites. | Following member focus groups and internal discussions, we decided not to go ahead with the app and will be reviewing the Journal Online website next year.
The Lawscotjobs website was delivered on schedule and has been well received by recruiters. At the end of the year our stats are:
Active job postings
|
Not complete |
| Review and rebuild Member Services for CPD We will help our members by restructuring the way we deliver both in person and online continuous professional development training. | We introduced a much-improved and varied continuing professional development service, restructuring our team and changing ways we deliver training. The results exceeded expectations:
|
Complete |
