Our members are and will always be at the heart of our organisation. We will SERVE our members through a detailed understanding of their needs, providing tools and services which they can use every day. We will do this by completing the following projects between 1 November 2019 and 31 October 2020.
We will develop new, and refine existing, services that support our members, with a focus on emotional well-being, AML, technology, business development, and tools that enable firms to improve efficiencies.
We will review guidance on a risk-based approach and produce “Pocket Professional Practice” video content.
We will continue to grow our portfolio of continuous professional development (CPD) and training, maximising our new online platforms to make our services more accessible, developing new content and expanding titles that support specialist accreditation and our accredited paralegal programmes.
We will support our members through the implementation of the “5th Money Laundering Directive” if brought into domestic legislation.
We will listen to our members and continue to develop a deep understanding of their needs and concerns, and increase our engagement across big firms, the high street, the in-house sector and those working outside of Scotland.
We will support our members on the issues that concern them and ensure their voice is heard by ensuring feedback captured at meetings is recorded and shared internally.
We will develop a new forum for Fellow members.
We will support members to understand the latest best practice guidance on how to reduce complaints, and how to handle those that are made, to reach the most positive outcome.
We will lead a cyber-resilience programme to support the profession in taking appropriate steps to protect their businesses.
We will support the profession as it embraces technology in the delivery of legal services and compliance with regulation, championing innovation and leading LawScotTech, a hub that matches legal expertise with technology talent.
We will support the ongoing market development for software to improve members’ service to clients as well as regulatory compliance.
We will continue to promote the benefits of increased diversity within the profession.
We will work with the Society of Solicitor Advocates to develop a plan to celebrate 30 years of solicitor advocacy in 2021 that will showcase the immense contribution of this important part of the profession.
Annual plan 2019/20
Our annual plan for 1 November 2019 – 31 October 2020 includes 27 ambitious and exciting projects to help us to deliver our five strategic goals to ASSURE, SERVE, EXCEL, INFLUENCE and GROW.
