We take our duty to the public extremely seriously. We promise to ASSURE our members’ clients and employers by setting and upholding standards that ensure they receive excellent legal and customer service. To help us achieve this we will carry out the following activities between 1 November 2019 and 31 October 2020.

We will seek to retain a robust and proportionate regulatory system by engaging fully with the Competition and Markets Authority in its review of the Scottish legal services market and the Scottish Government consultation which follows the Roberton Report.

We will design an apprenticeship route to qualification; set up pilot group of employers and a university provider.

We will continue to develop a programme to promote social mobility and encourage firms to follow our guidance on best practice in recruitment  processes to ensure all graduates have a fair chance of obtaining a traineeship, regardless of their background and personal circumstances.

We will work with Scottish Government, the Scottish Legal Complaints Commission and the Faculty of Advocates to bring forward regulations to the Scottish Parliament to improve the current system for dealing with complaints. We will review our systems and processes for dealing with conduct complaints to ensure that complaints will be dealt with as efficiently and effectively as possible.

We will continue to embed the risk based approach to AML regulation in firms including the implementation of the 5th Directive and continue to develop and implement changes to the current inspection regime in terms of a risk based approach. 

Annual plan 2019/20

Our annual plan for 1 November 2019 – 31 October 2020 includes 27 ambitious and exciting projects to help us to deliver our five strategic goals to ASSURE, SERVE, EXCEL, INFLUENCE and GROW.